Refund and Returns Policy for Neatopis.com

At Neatopis.com, your satisfaction is important to us. If you need to return or exchange an item, please review our Refund and Returns Policy below.

1. Eligibility for Returns

  • Return Period: Products may be returned within 30 days from the delivery date.
  • Condition: Items must be unused, in their original condition, and in the original packaging to qualify for a return.

2. Return Process

  • Initiate a Return: To start a return, please contact our customer support team at [email protected] or call (415) 380-8145. Our team will provide you with return instructions and, if applicable, a return shipping label.
  • Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or incorrect.
  • Return Authorization: Returns will only be accepted if authorized by our support team. Unauthorized returns may be refused.

3. Refund Process

  • Refund Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be issued to your original payment method.
  • Processing Time: Refunds are processed within 5-10 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

4. Exchanges

  • Defective or Incorrect Items: If you receive a defective or incorrect product, please contact us within 7 days of receipt to arrange an exchange.
  • Exchange Process: We will guide you through the exchange process, including instructions for returning the item and sending a replacement.

5. Non-Refundable Items

  • Certain items may not be eligible for return or refund, including:
    • Items marked as final sale.
    • Opened or used products that no longer meet return condition standards.

6. Contact Information

For any questions or assistance with returns, please contact us:

We appreciate your business and are committed to providing a hassle-free return process. Thank you for choosing Neatopis.com for your closet organizing and storage needs!